FAQ: Kickstarter Gold: Science Abridged
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I don't see the signature option for my book(s)!

Please note that signatures are only available for backers that pledged at the $25 level or above, as noted in the pledge descriptions.

Last updated: August 09, 2017 06:20

I'm in the UK, where can I opt in to the signatures?

All UK backers are receiving a signed bookplate in place of a signed book, as noted in the Kickstarter description.

Last updated: August 09, 2017 07:18

I want X reward level -OR- I want to add X item to my pledge.

We hear you on all of these requests, and we are currently working on adding more reward levels. The reason we can't do this instantaneously is that new items affect shipping rates. So, before we can sell, we need to run some numbers with our distributors.

We are also working to set up a way for backers to add items to their orders after this Kickstarter has ended. We will post updates here, so keep an eye out.

Last updated: June 22, 2017 09:48

I don't live in the UK. Can I get the UK version of Soonish?

Unfortunately this is trickier than you might imagine. For folks in Australia, it will overall be cheaper for you to just buy the Mini-Book Two-Pack and pick up Soonish in October locally. It will have the UK spelling (or as we keep being reminded by some of you, the correct spelling).

If you are in Canada and you want the UK version, you're pretty much in the same boat. The short version is that the "US Edition" is really the North American edition. If you want the UK edition with its "correct" spelling, your best bet is to buy a copy online at one of the sellers listed on our UK page.

Last updated: June 22, 2017 09:48

Is Kelly also signing Soonish?

Yes! Kelly and Zach with both be signing Soonish.

Last updated: June 22, 2017 09:48

Can I just get the Soonish eBook?

Not via the Kickstarter (it's complicated), but you can pre-order now from the sellers listed on the Soonish page (http://smbc-comics.com/soonish/). You'll receive it in October along with everyone else!

Last updated: June 22, 2017 09:48

Do we get access to the space elevator rewards (http://smbc-comics.com/soonish/spaceelevator.html#bottom) if we back Soonish on Kickstarter?

Yes! Sign up for the mailing list via this google form (https://docs.google.com/forms/d/e/1FAIpQLSfAX-9bfv06hXIbLGMxI-u8X2MwNclPVWvkdnW1FCz2ptjW0Q/viewform?c=0&w=1), and list your retailer as "Kickstarter" and your backer number as the order number.

But please note: physical rewards are a special offering from our US publisher, and are thus only available to US customers/backers.

Last updated: June 28, 2017 14:08

Is Kelly also signing Soonish?

Yes! Kelly and Zach with both be signing Soonish. Last updated: Tue, Jun 20 2017 12:30 pm EDT

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://science-abridged.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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